Information We Collect

We collect information that you voluntarily provide when you use our website, request information, make a booking, contact us, or communicate with our team.

This information may include:

• First and last name
• Email address
• Phone number, if provided
• Booking date and time
• Number of guests
• Charter or service selected
• Special requests, notes, or trip preferences
• Communication details from emails, website forms, booking forms, phone calls, messages, or other contact methods
• Payment status, transaction confirmation, booking reference, amount paid, and related payment confirmation details

We collect only the information needed to manage bookings, communicate with customers, provide our services, process payments, maintain business records, and improve the customer experience.

Booking Information

Our website may use LatePoint or similar booking and scheduling technology to manage reservations, availability, customer details, scheduling, and booking confirmations.

When you submit a booking request or reservation, the information you provide may be stored in our booking system so we can confirm your trip, coordinate scheduling, communicate important details, provide customer support, and maintain accurate business records.

Payment Information

Payments made through our website may be processed securely through Stripe or another approved third-party payment processor.

MYA Boat Charters does not intentionally collect or store full credit card numbers, full debit card numbers, CVV codes, or complete payment card details on our own website systems. Payment card information is processed directly by the payment processor according to its own security standards, privacy policy, and terms.

We may receive limited payment-related information, such as payment confirmation, payment status, amount paid, transaction reference, refund status, dispute information, or similar details needed to confirm and manage your booking.

The total amount due in connection with a booking may include the vessel reservation amount, applicable taxes, separately disclosed captain service fee, and fuel surcharge, as shown on the website, booking page, checkout page, booking confirmation, or other booking details provided to you.

The captain service fee and fuel surcharge may be paid separately from the online reservation payment according to the booking instructions provided to you.

How We Use Information

We may use the information we collect to:

• Confirm, manage, and fulfill bookings
• Communicate trip details, arrival instructions, scheduling updates, and service information
• Respond to questions, requests, and customer support messages
• Process and confirm payments
• Send booking confirmations, reminders, and important service notices
• Coordinate with captains, crew, representatives, or service providers involved in your booking
• Maintain business, accounting, insurance, safety, and legal records
• Improve our website, services, booking process, and customer experience
• Protect our business, customers, vessels, staff, and service providers
• Comply with applicable laws, regulations, safety requirements, and legal obligations

We do not sell your personal information.

Customer Communication

Customer communication is handled directly by MYA Boat Charters.

When you provide your email address, phone number, or other contact information, we may use that information to communicate with you about your booking, trip details, scheduling, payment status, customer service, or other service-related matters.

We may communicate with you by email, phone, text message, WhatsApp, website form, booking form, or another communication method you use to contact us.

We may also send important updates related to your reservation, including arrival instructions, weather-related updates, scheduling changes, policy updates, or service changes.

Reviews, Ratings, and Testimonials

Our website may display customer reviews, ratings, testimonials, and feedback related to MYA Boat Charters.

Reviews shown on our website may come from public review platforms, customer feedback, or authorized review display integrations connected to business listings or profiles that we own or are authorized to manage.

These reviews may include information voluntarily submitted by customers on public platforms, such as reviewer name, rating, review text, review date, and other review details made available by the applicable platform.

We may also display testimonials or feedback submitted directly to MYA Boat Charters, with permission where appropriate.

We use review information for legitimate business purposes, including displaying customer feedback on our official website, improving our services, and managing our business reputation internally.

We do not sell review information.

Third-Party Services

We may use trusted third-party service providers to help operate our website and business. These providers may support functions such as:

• Website hosting and maintenance
• Booking and scheduling
• Payment processing
• Website security
• Website analytics and performance
• Public review display or authorized review integrations
• Business operations and technical support

For example, our website may use LatePoint or similar booking technology to manage reservations, and Stripe or similar payment processors to securely process payments.

We handle customer communication and reputation management directly through our own team. However, certain website features, booking tools, payment tools, review display tools, or technical systems may be provided by third-party services.

Third-party providers may process limited information only as necessary to provide their services. Their handling of information is governed by their own privacy policies, security practices, and terms.

Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, embedded content, and similar technologies to support website functionality, improve performance, remember preferences, analyze traffic, and understand how visitors use our website.

Cookies may also be used by third-party services integrated into our website, such as booking systems, payment processors, analytics tools, advertising tools, or review display services.

You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Sharing of Information

We may share limited information only when necessary to operate our business, provide our services, process bookings, process payments, comply with legal obligations, or protect our rights and safety.

This may include sharing information with:

• Captains, crew, representatives, or service providers involved in your booking
• Booking and scheduling technology providers
• Payment processors
• Website hosting and technology providers
• Website security or analytics providers
• Insurance, legal, accounting, or compliance professionals
• Government, law enforcement, safety, regulatory, or legal authorities when required or appropriate

We handle customer communication and reputation management directly through our own team.

We do not sell personal information to third parties.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including booking management, customer service, payment confirmation, legal compliance, accounting, insurance, safety, dispute resolution, and business recordkeeping.

Booking records, communication records, and payment confirmation records may be retained as needed to operate our business and comply with applicable obligations.

Information obtained from third-party platforms or authorized integrations may be refreshed, updated, deleted, or retained according to the applicable provider’s terms, technical requirements, and our business needs.

Data Security

We take reasonable administrative, technical, and organizational steps to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online system, payment system, or electronic transmission is completely secure. We cannot guarantee absolute security, but we work to use reasonable safeguards appropriate for our business.

Your Choices and Rights

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to legal, safety, accounting, insurance, dispute, and business recordkeeping requirements.

Depending on applicable law, you may have additional rights regarding your personal information.

To make a privacy-related request, contact us using the information listed below.

Children’s Privacy

Our services are intended to be booked by adults. We do not knowingly collect personal information directly from children through our website.

If children participate in a charter, booking information should be provided by the adult responsible for the booking.

Links to Other Websites

Our website may contain links to third-party websites, platforms, booking pages, payment pages, review platforms, social media pages, or other external services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

Contáctanos

If you have questions about this Privacy Policy or how your information is handled, please contact us: