Bookings

Reservations must be completed through our website or authorized booking system.

We are happy to answer questions and assist guests by email, phone, message, WhatsApp, or other communication methods. However, a reservation is not confirmed until it is completed through the website or authorized booking system and any required payment has been received.

Messages, availability questions, quotes, or conversations with our team do not hold or confirm a reservation unless the booking has been completed through the authorized booking process.

Captain Servicegebühr und Treibstoffzuschlag

As part of our private charter booking structure, the online reservation payment is separate from the captain service fee and fuel surcharge.

These amounts are disclosed before booking so you can review the full amount due in connection with your charter before confirming your reservation.

Where applicable, the Primary Guest or charterer is responsible for selecting a qualified captain. To make the process easier, we may provide information or recommendations for qualified captains familiar with the vessel. The Primary Guest or charterer is responsible for choosing the captain for the charter.

The captain service fee and fuel surcharge are paid separately according to the booking details provided to you.

Our goal is to make the process clear, simple, and transparent before your trip.

Cancellation & Refunds

We understand that plans can change, and we aim to handle cancellations with fairness and transparency.

• Cancellations made 24 hours or more before the scheduled departure time qualify for a full refund.
• Cancellations made within 24 hours of the scheduled departure time are non-refundable.
• Guests who fail to arrive for their booking without notifying us will be treated as no-shows and will not be eligible for a refund.
• Wenn eine Reise vor dem Abflug wegen unsicherer Wetterbedingungen abgesagt wird, können die Gäste auf ein anderes verfügbares Datum umbuchen oder eine vollständige Rückerstattung erhalten.
• Refunds are processed back to the original form of payment. Processing times may vary depending on the bank or payment provider.
• Unexpected emergencies may be reviewed on a case-by-case basis. While our standard policies still apply, guests are encouraged to contact us as soon as possible so we can review the situation and do our best to assist.

Wetterrichtlinie

Guest safety and comfort are our priority.

Weather conditions in Miami can change throughout the day, so the final weather assessment is typically made at or near the time of departure.

Guests are encouraged to arrive on schedule so an accurate on-site assessment can be made.

If conditions are determined to be unsafe or unsuitable for departure, guests may choose to reschedule to another available date or receive a full refund.

Wenn die Bedingungen sicher, aber nicht ideal sind, wie zum Beispiel leichter oder mäßiger Regen, kann die Fahrt trotzdem stattfinden. In diesen Situationen können die Gäste wählen, ob sie fortfahren, auf ein anderes verfügbares Datum verschieben oder eine Rückerstattung gemäß unserer Wetterrichtlinie erhalten möchten.

If weather conditions change during the trip, guests may choose to continue or return early, provided conditions remain safe.

Light rain or scattered showers do not automatically cancel a trip.

Wenn eine Reise aufgrund von sich ändernden Wetterbedingungen vorzeitig abgebrochen wird, können Rückerstattungs- oder Gutscheinoptionen auf der Grundlage des ungenutzten Teils der Reise und der Umstände zum Zeitpunkt des Abbruchs basieren.

Final safety decisions are made by our team in consultation with the captain or vessel operator.

This policy is designed to give guests flexibility and control over their experience while keeping safety as the highest priority.

Terminverschiebung

We understand that plans may change, and we do our best to accommodate rescheduling whenever possible.

Guests who notify us in advance may reschedule their charter at no additional charge, subject to availability.

Advance notice allows us to adjust schedules properly and avoid unnecessary operational costs.

Change requests made less than 24 hours before departure are not guaranteed but may be considered at our discretion.

If a guest fails to arrive on time or does not provide enough notice for us to adjust operations, rescheduling may still be considered, but a rescheduling fee may apply.

Rescheduling after a missed trip or no-show is strictly subject to availability and may require an additional fee.

This approach allows us to remain flexible for guests who communicate in advance while keeping operations fair when last-minute changes create committed costs.

Arrival & Timing

Timeliness is important for keeping each trip smooth and enjoyable.

Guests should arrive 15 minutes before the scheduled departure time to allow time for check-in, boarding, and a brief safety review.

Trips begin and end according to the scheduled booking time.

Late arrivals are still welcome to board when possible, but the trip will end at the originally scheduled return time.

Lost time due to late arrival is non-refundable.

If arrival is significantly delayed and there is not enough time to safely complete the trip, the charter may not take place and the booking may be treated as a no-show.

Guests who expect a delay should contact us as soon as possible. Adjustments cannot be guaranteed, but advance communication gives us the best opportunity to assist when operations allow.

Nicht erschienen

Failure to arrive for a scheduled trip without prior communication is classified as a no-show.

No-shows are not eligible for refunds.

Rescheduling after a no-show is strictly subject to availability.

A rescheduling fee may be required after a no-show.

Guest Count

The maximum capacity is 10 passengers, including children and infants.

No more than 10 passengers may board the vessel.

This limit applies regardless of age, size, or whether a passenger is participating for the full trip or only part of the trip.

Guests are responsible for entering the correct guest count when booking.

If a group arrives with more than 10 passengers, the additional passengers will not be allowed to board.

If the group refuses to proceed without the additional passengers, causes delays, disrupts operations, or makes it impossible for the charter to depart safely, legally, or on schedule, the trip may be canceled and the booking may be non-refundable.

No exceptions to the maximum passenger limit can be made at the dock. Any guest count questions should be resolved before the scheduled departure time.

Guest Guidelines

To help ensure a safe, comfortable, and enjoyable experience, guests must follow the guidelines below.

• Maximum capacity is 10 passengers, including children and infants.
• At least one passenger must be 18 years of age or older.
• The Primary Guest listed on the booking must present a valid government-issued photo ID at check-in.
• Shoes must be removed before boarding and placed in the designated area.
• Sunscreen should be applied before boarding to help protect vessel seating and upholstery.
• Smoking is not permitted onboard.
• Vaping may be allowed only in designated areas.
• Guests are expected to act responsibly and respectfully at all times.
• Unsafe, disruptive, disrespectful, threatening, intoxicated, illegal, or destructive behavior may result in refusal of service, early termination of the trip, removal from the vessel, or cancellation without refund.
• Guests must follow captain, crew, vessel, marina, and safety instructions at all times.

Prohibited Items

The following items are prohibited to protect guests, the vessel, and the environment:

• Weapons of any kind
• Controlled substances
• Hazardous materials
• Flammable materials
• Red wine, due to the risk of permanent stains on vessel surfaces
• Open flames
• Spark candles
• Balloons
• Glitter

These restrictions help protect the vessel, keep the experience safe, and reduce environmental impact on the water.

Food, Drinks, Alcohol, and Personal Items

Guests may bring food, snacks, and drinks where permitted, subject to vessel rules, marina rules, and applicable law.

Alcohol must be consumed responsibly and only by persons legally permitted to consume it.

Illegal substances are strictly prohibited.

MYA Boat Charters is not responsible for lost, stolen, damaged, or misplaced personal items.

Guests are responsible for removing their belongings at the end of the trip.

Damage and Cleaning

Guests may be responsible for damage, excessive cleaning, missing items, fines, penalties, or additional costs caused by themselves or their group.

This may include damage to the vessel, equipment, property, marina facilities, or third-party property, as well as excessive cleaning or violation of vessel or marina rules.

Accessibility

We welcome guests and aim to make each private boat charter as safe and enjoyable as possible. Please review the accessibility information below before booking.

• Boarding requires stepping onto the vessel from the dock.
• The vessel is not wheelchair accessible.
• Guests who require assistance boarding or disembarking should be accompanied by someone able to help them safely.
• Strollers are welcome onboard where safe and appropriate.
• Pregnant guests are welcome aboard. Participation should be based on personal comfort and consultation with a healthcare provider.
• Guests with back problems, heart conditions, mobility limitations, or other serious medical concerns should consult a physician before participating.
• Children and infants are welcome but must be supervised by an adult at all times.
• Life jackets are provided onboard.
• Children must wear life jackets when required by law or safety instructions.
• Service animals are welcome where required by applicable law.
• Well-behaved pets may be permitted when approved, provided they remain under the owner’s supervision at all times.

These guidelines are in place to protect guest safety and help everyone enjoy a positive experience.

Servicetiere und Haustiere

Service animals are welcome where required by applicable law and safety conditions.

Well-behaved pets may be permitted when approved in advance.

Pets must remain under the owner’s supervision at all times.

Guests are responsible for any cleaning, damage, disruption, or safety issue caused by their pets.

Communication

Clear communication helps us provide the best possible experience.

Guests should notify us as soon as possible if they expect a delay, need to change plans, or encounter an issue.

Advance communication allows us to review available options, including rescheduling or adjustments when possible.

Failure to communicate may limit available options once a trip has started or missed its departure window.

Our team is here to support guests, and timely communication helps us serve everyone better.

Questions

For questions about these policies or your upcoming charter, please contact our team before your scheduled departure.

We’re here to help make your experience safe, smooth, and enjoyable.