Bookings

Reservations must be completed through our website or authorized booking system.

We are happy to answer questions and assist guests by email, phone, message, WhatsApp, or other communication methods. However, a reservation is not confirmed until it is completed through the website or authorized booking system and any required payment has been received.

Messages, availability questions, quotes, or conversations with our team do not hold or confirm a reservation unless the booking has been completed through the authorized booking process.

Tarifa de Servicio del Capitán y Recargo por Combustible

As part of our private charter booking structure, the online reservation payment is separate from the captain service fee and fuel surcharge.

These amounts are disclosed before booking so you can review the full amount due in connection with your charter before confirming your reservation.

Where applicable, the Primary Guest or charterer is responsible for selecting a qualified captain. To make the process easier, we may provide information or recommendations for qualified captains familiar with the vessel. The Primary Guest or charterer is responsible for choosing the captain for the charter.

The captain service fee and fuel surcharge are paid separately according to the booking details provided to you.

Our goal is to make the process clear, simple, and transparent before your trip.

Cancellation & Refunds

We understand that plans can change, and we aim to handle cancellations with fairness and transparency.

• Cancellations made 24 hours or more before the scheduled departure time qualify for a full refund.
• Cancellations made within 24 hours of the scheduled departure time are non-refundable.
• Guests who fail to arrive for their booking without notifying us will be treated as no-shows and will not be eligible for a refund.
• Si un viaje se cancela antes de la salida debido a condiciones climáticas inseguras, los huéspedes podrán reprogramarlo para otra fecha disponible o recibir un reembolso completo.
• Refunds are processed back to the original form of payment. Processing times may vary depending on the bank or payment provider.
• Unexpected emergencies may be reviewed on a case-by-case basis. While our standard policies still apply, guests are encouraged to contact us as soon as possible so we can review the situation and do our best to assist.

Política de Clima

Guest safety and comfort are our priority.

Weather conditions in Miami can change throughout the day, so the final weather assessment is typically made at or near the time of departure.

Guests are encouraged to arrive on schedule so an accurate on-site assessment can be made.

If conditions are determined to be unsafe or unsuitable for departure, guests may choose to reschedule to another available date or receive a full refund.

Si las condiciones son seguras pero no ideales, como lluvia ligera o moderada, el viaje aún puede proceder. En esas situaciones, los huéspedes pueden elegir si desean continuar, reprogramar para otra fecha disponible o recibir un reembolso de acuerdo con nuestra política climática.

If weather conditions change during the trip, guests may choose to continue or return early, provided conditions remain safe.

Light rain or scattered showers do not automatically cancel a trip.

Si un viaje se cancela anticipadamente debido a cambios en las condiciones meteorológicas, las opciones de reembolso o crédito pueden basarse en la parte no utilizada del viaje y las circunstancias del momento.

Final safety decisions are made by our team in consultation with the captain or vessel operator.

This policy is designed to give guests flexibility and control over their experience while keeping safety as the highest priority.

Reprogramar

We understand that plans may change, and we do our best to accommodate rescheduling whenever possible.

Guests who notify us in advance may reschedule their charter at no additional charge, subject to availability.

Advance notice allows us to adjust schedules properly and avoid unnecessary operational costs.

Change requests made less than 24 hours before departure are not guaranteed but may be considered at our discretion.

If a guest fails to arrive on time or does not provide enough notice for us to adjust operations, rescheduling may still be considered, but a rescheduling fee may apply.

Rescheduling after a missed trip or no-show is strictly subject to availability and may require an additional fee.

This approach allows us to remain flexible for guests who communicate in advance while keeping operations fair when last-minute changes create committed costs.

Arrival & Timing

Timeliness is important for keeping each trip smooth and enjoyable.

Guests should arrive 15 minutes before the scheduled departure time to allow time for check-in, boarding, and a brief safety review.

Los viajes comienzan y terminan según la hora reservada.

Late arrivals are still welcome to board when possible, but the trip will end at the originally scheduled return time.

Lost time due to late arrival is non-refundable.

Si la llegada se retrasa significativamente y no hay tiempo suficiente para completar el viaje de manera segura, el chárter puede no realizarse y la reserva puede ser tratada como una inasistencia.

Guests who expect a delay should contact us as soon as possible. Adjustments cannot be guaranteed, but advance communication gives us the best opportunity to assist when operations allow.

Ausencias

Failure to arrive for a scheduled trip without prior communication is classified as a no-show.

Los no presentados no son elegibles para reembolsos.

Rescheduling after a no-show is strictly subject to availability.

A rescheduling fee may be required after a no-show.

Guest Count

La capacidad máxima es de 10 pasajeros, incluyendo niños y bebés.

No more than 10 passengers may board the vessel.

This limit applies regardless of age, size, or whether a passenger is participating for the full trip or only part of the trip.

Guests are responsible for entering the correct guest count when booking.

If a group arrives with more than 10 passengers, the additional passengers will not be allowed to board.

If the group refuses to proceed without the additional passengers, causes delays, disrupts operations, or makes it impossible for the charter to depart safely, legally, or on schedule, the trip may be canceled and the booking may be non-refundable.

No exceptions to the maximum passenger limit can be made at the dock. Any guest count questions should be resolved before the scheduled departure time.

Guest Guidelines

To help ensure a safe, comfortable, and enjoyable experience, guests must follow the guidelines below.

• Maximum capacity is 10 passengers, including children and infants.
• Al menos un pasajero debe tener 18 años o más.
• The Primary Guest listed on the booking must present a valid government-issued photo ID at check-in.
• Los zapatos deben quitarse antes de abordar y colocarse en el área designada.
• Sunscreen should be applied before boarding to help protect vessel seating and upholstery.
• No se permite fumar a bordo.
• El vapeo solo podrá permitirse en áreas designadas.
• Guests are expected to act responsibly and respectfully at all times.
• El comportamiento inseguro, disruptivo, irrespetuoso, amenazante, ebrio, ilegal o destructivo puede resultar en la negación del servicio, la terminación anticipada del viaje, la remoción de la embarcación o la cancelación sin reembolso.
• Guests must follow captain, crew, vessel, marina, and safety instructions at all times.

Prohibited Items

The following items are prohibited to protect guests, the vessel, and the environment:

• Weapons of any kind
• Controlled substances
• Hazardous materials
• Flammable materials
• Red wine, due to the risk of permanent stains on vessel surfaces
• Open flames
• Spark candles
• Balloons
• Glitter

These restrictions help protect the vessel, keep the experience safe, and reduce environmental impact on the water.

Comida, Bebidas, Alcohol y Artículos Personales

Los invitados pueden traer comida, bocadillos y bebidas donde esté permitido, sujetos a las reglas de la embarcación, las reglas de la marina y la ley aplicable.

El alcohol debe consumirse responsablemente y solo por personas legalmente autorizadas para hacerlo.

Las sustancias ilegales están estrictamente prohibidas.

MYA Boat Charters no se hace responsable de objetos personales perdidos, robados, dañados o extraviados.

Los huéspedes son responsables de retirar sus pertenencias al final del viaje.

Damage and Cleaning

Guests may be responsible for damage, excessive cleaning, missing items, fines, penalties, or additional costs caused by themselves or their group.

This may include damage to the vessel, equipment, property, marina facilities, or third-party property, as well as excessive cleaning or violation of vessel or marina rules.

Accessibility

We welcome guests and aim to make each private boat charter as safe and enjoyable as possible. Please review the accessibility information below before booking.

• Boarding requires stepping onto the vessel from the dock.
• The vessel is not wheelchair accessible.
• Guests who require assistance boarding or disembarking should be accompanied by someone able to help them safely.
• Strollers are welcome onboard where safe and appropriate.
• Pregnant guests are welcome aboard. Participation should be based on personal comfort and consultation with a healthcare provider.
• Guests with back problems, heart conditions, mobility limitations, or other serious medical concerns should consult a physician before participating.
• Children and infants are welcome but must be supervised by an adult at all times.
• Life jackets are provided onboard.
• Children must wear life jackets when required by law or safety instructions.
• Service animals are welcome where required by applicable law.
• Well-behaved pets may be permitted when approved, provided they remain under the owner’s supervision at all times.

These guidelines are in place to protect guest safety and help everyone enjoy a positive experience.

Animales de Servicio y Mascotas

Se admiten animales de servicio donde lo exija la ley aplicable y las condiciones de seguridad.

Well-behaved pets may be permitted when approved in advance.

Pets must remain under the owner’s supervision at all times.

Los huéspedes son responsables de cualquier limpieza, daño, interrupción o problema de seguridad causado por sus mascotas.

Communication

Clear communication helps us provide the best possible experience.

Guests should notify us as soon as possible if they expect a delay, need to change plans, or encounter an issue.

Advance communication allows us to review available options, including rescheduling or adjustments when possible.

Failure to communicate may limit available options once a trip has started or missed its departure window.

Our team is here to support guests, and timely communication helps us serve everyone better.

Questions

For questions about these policies or your upcoming charter, please contact our team before your scheduled departure.

We’re here to help make your experience safe, smooth, and enjoyable.